The Zero Octa Group is a global organisation providing a range of outsource services primarily focusing on the travel and financial management sectors. Our clients include 15 of the worlds’ top 25 airlines.
Our range of service/product offerings include a revenue recovery and protection service, a multi currency funds collections system, a refund application management service and the processing/management of all customer service enquiries and baggage claims for a major European airline.
All of these services rely heavily on the managing, manipulating and reporting of large volumes of data in a variety of formats.
The team at MAT Systems have designed and built a number of wide ranging systems for Zero Octa over a period of 5 years and continue to support and enhance them today.
These systems include bespoke applications for the management of the revenue recovery and protection service, the tracking and management of payments for the collections service, the reporting and tracking of refund applications for the refund application management service and a fully featured Customer Relationship Management (CRM) application for the customer service and baggage claims service.
The revenue recovery application is currently used by over 200 concurrent users across a number of Zero Octa’s offices in London, Mumbai, Goa, Chicago and New Zealand.
We have no hesitation in recommending the team at MAT Systems. They take the time to understand the operation and subsequently provide business specific, robust, long term solutions. They talk in a language we understand and can even be relied upon to speak with external clients as and when required.
We wouldn’t be without them